gig economy

Conversations about service delivery apps are usually centred around how customers experience these apps, but rarely do these discussions explore and examine the conditions service providers work in. The study by The Centre for Internet & Society analyses one platform, Urban Company, in India for its treatment of domestic workers who register on the app to provide services on the company's…

The research shows that the introduction of technology brings with itself the same problems that haunt other sectors of platform-mediated gig work. On-demand platforms seek to exert control over most points of the service delivery process, including job distributions, client selection, worker pay and performance evaluation, all the while relegating workers to an independent contractor status…